FREQUENTLY ASKED QUESTIONS

Ordering & Catalog Questions

How do I know my online order went through?
You should receive an email confirmation immediately following the placement of your online order.

How do I check on the status of my order?
Call 1-800-757-2277 or 615-320-7672 (outside the U.S.); fax 615-320-7378; or e-mail [email protected].

I want to order your music, but I am not comfortable ordering online. How else can I place an order?
We have a printable order form (PDF) available for download. Fill out this form and fax or mail your order to Compass Records. You may also call us at 1-800-757-2277 or 615-320-7672 to place your order over the phone.

How do I request a print catalog
Due to the high cost of postage, we only print catalogs periodically. If you wish to be on our catalog mailing list for a future edition, please submit your postal information via phone (1-800-757-2277) fax (615-320-7378) or email [email protected].

I live outside of the United States; can I order your products?
Yes, you can. We ship orders outside of the United States on a regular basis. Please refer to our ordering information page.

What is your return policy on items bought at shows/festivals?

We only accept damaged or defective item(s) purchased from our artists at shows or festivals in return for the same item(s) in proper condition. See our return policy for more information.

I want to buy Compass Records music in stores. Where can I find it?

All Compass Records titles are distributed by Amped distribution and should be available at your local music store. If such a store does not stock the Compass title you seek, we encourage you to request that they obtain it. If all else fails, we would be happy to accommodate your order through our online store.

Where can I purchase Compass Records titles outside the U.S.?

The following distributors can direct you to stores in your region that carry Compass Records titles.

  • Australia - The Planet Company/ MGM Distribution
  • Canada - Outside Music
  • France - Keltia Musique S.A.
  • Germany - Just Records
  • Germany - Sunnymoon Distribution
  • Ireland - Eclectic Music Distribution
  • Israel - Paul's CD Service
  • Italy - I.R.D.
  • Japan - BOM Service, Ltd.
  • Japan - The Music Plant
  • New Zealand - Elite Music Ltd.
  • Spain - Dock Entertainment S.A.
  • Scandanavia - Rootsy
  • The Netherlands - Challenge Records International
  • United Kingdom - Proper Music Distribution
     

DOWNLOADABLE COMPASS RECORDS LOGO


CONTACTS/MORE INFORMATION

I am a member of the media; how do I get music and information?
Many of our artists have a biography and photos available for download on our website. For further information and music, e-mail [email protected] or call 615-320-7672.

I am a disc jockey/broadcaster; how do I get music and information?

Please contact Radio Promotion at [email protected] or call 615-320-7672.

I am a retailer interested in carrying Compass Records products; how do I get more information?

Please contact Sales at [email protected] or call 615-320-7672.

 

MAILING LISTS/PRIVACY

If I give you my e-mail address and/or other personal information, will you sell or rent this to other companies?
Compass Records is committed to protecting your personal information and does not sell or rent our mailing lists to outside parties.

How do I change my mailing/e-mail address with Compass Records?

For changes to catalog subscriptions and mailing addresses, please e-mail [email protected].

How do I subscribe/unsubscribe from your mailing list?

Sign up for our newsletter mailing list by entering your email address/zip code in the newsletter sign-up field on the Compass home page or send your email address/zip code to: [email protected].

To cancel your subscription, send your email address/zip code to: [email protected].


MISCELLANEOUS


Are you hiring?
 
Unfortunately, we are not hiring at this time. 

Does Compass offer an internship program?
 
Yes. We take great pride in our internship program. Our system is unique in that it is based on a process of rotation, which we feel provides our interns with greater exposure to all aspects of independent record label operation. Our interns typically spend several weeks working in individual departments: Radio Promotion, Press & Publicity, Sales & Marketing, Production & New Media, and the General/Office department. Duties include:

  • Assisting in all of our radio promotions efforts
  • Calling stations
  • Emailing press releases
  • Working on tour press
  • Calling writers
  • Building and maintaining databases
  • Calling retail stores
  • Managing website content
  • Assisting each department on both long-term and short-term projects. Interns become familiar with a variety of software programs including Quark, Filemaker Pro, Toast, Jam and more. In addition, interns may take part in production/manufacturing and play a significant role in our mail room and assisting with other day-to-day tasks of the label.

*If you are interested in applying/learning more about our internship program, please email your resume to: [email protected].

What is your street marketing team, and how do I join?

Find out all you need to know about being part of our Street Marketing Teams here or e-mail: [email protected].

How do I send fan mail to my favorite artist?

Please do not send fan mail to Compass Records. We suggest that you check the artist's official website or MySpace page (if available) for that information.